Return on Investment

Supporting customers is one of the best investment decisions you can make.

Supporting customers is one of the best investment decisions you can make.

It rarely gets treated like one. When customers find it hard to get the help they need, they just stop coming back — and the revenue goes quietly with them. Let's look at what that could already be costing you.

What's the cost of losing customers?*

Let’s say an average customer:

Spends

$3.00

a visit

Visits

3

times a week

That’s $9 a week.

$450

per year.

Allowing a couple of weeks off work a year — 50 working weeks

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The cost to your business?

How many machines do you have?

500

The cost of losing ONE customer from each machine per year?

-$225,000

per year

Set that against ZippyAssist costs.

$3,588

per year

($299 per month for the Grow plan)

Includes up to 500 equipment items

Or revenue from just 8 customers.

Based on those numbers, you recoup the annual cost of ZippyAssist after saving ONE customer at just EIGHT machines, over the year.

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Trusted by 100+ Businesses / 200K+ Assets

What about Lifetime Customer Value?

If a customer stays with you:

3 years

5 years

10 years

Lifetime customer value is about $2,250

Lost revenue over 5 years

-$1,125,000

*The cost of losing one customer from each machine.

*Disclaimer.

Not a forecast. Real spend, visit frequency and customer lifetime will vary. Calculations are examples based on conversations with operators – you should undertake your own assessments to validate assumptions. May contain errors and omissions.

Figures are all USD.

Beyond the customer

Value quickly spreads across your business.

While customers appreciate the simplicity of Zippy – your team will love it. Each request received is enriched with information and data, ready to be worked on, making their job faster and easier to do.

Hours back in your week

Every request lands in one place, matched to the machine and ready to act on. No phone tag, no messages relayed through drivers, no working out which machine they meant.

Buffalo Strive cut the time spent managing customer service from up to five hours a day to under two.

Machines fixed sooner

A broken machine keeps costing you until somebody tells you about it. When reporting takes one text, faults surface the same day instead of waiting to be found on the next route.

Accounts that don't go quiet

Reporting shows you which locations are generating the most issues, so you can step in while there's still time. Accounts erode long before anyone gives notice.

Hours back in your week

Every request lands in one place, matched to the machine and ready to act on. No phone tag, no messages relayed through drivers, no working out which machine they meant.

Buffalo Strive cut the time spent managing customer service from up to five hours a day to under two.

Machines fixed sooner

A broken machine keeps costing you until somebody tells you about it. When reporting takes one text, faults surface the same day instead of waiting to be found on the next route.

Accounts that don't go quiet

Reporting shows you which locations are generating the most issues, so you can step in while there's still time. Accounts erode long before anyone gives notice.

One Source Logo

Someone told me: stop and think about how our industry talks to the end customer. We're always so client focused — but you're connecting with the end consumer, which is something we've never done in our industry. And then it's lightbulbs.

Jared Detwiler

VP of Operations

Pryramid FoodService Logo

"The office is so much quieter now. I can see every request come in, get it to our maintenance department within seconds, and most issues are fixed the same day."

Abby

Operations Manager

Most investments cost you before they pay you.

New equipment can tie up capital. New systems can mean training, long implementation projects, and a month of everyone getting used to it. This isn't that.

Avoid capital costs. Pay monthly. Grows with you.

No equipment to buy, nothing to finance. And Zippy can grow with you – start small, or go large. And every plan starts with 30 days free.

Live in minutes, rolled out at your pace

Sign up, get your number, and text support is working. Stickers can go on during route visits you're already making — there's no special project and no extra trips.

It fits what you already run

Native integration with Cantaloupe Seed, Nayax VendSys and Gimme keeps your equipment in sync, so there's no double-handling and nothing to rip out. Or use our import tools to upload equipment data from any system.

Buffalo Strive Logo

"Implementing ZippyAssist was pretty simple. It was an easy setup to get all our assets in there, and then once we had the stickers, we just assigned service techs or drivers to put them on machines.

There wasn't a lot of friction to get it up and going, and the benefits were almost instant."

Tyler Carter

General Manager