Customer support for unattended & self-service equipment

Like having an employee at every location. 24/7.

Like having an employee at every location. 24/7.

When something goes wrong, your customer isn't left stranded. Every request is captured, matched to the equipment, and ready to act on.

When something goes wrong, your customer isn't left stranded. Every request is captured, matched to the equipment, and ready to act on.

Book a Demo

30 days free. Cancel anytime.

Trusted by 100+ Businesses / 200K+ Assets

Trusted by 100+ Businesses / 200K+ Assets

Data and workflow optimized

One place for your team to organize, collaborate, and manage — with clarity.

Every request, refund, and piece of feedback — matched to the machine, account, and history behind it. A clear view of what's open, what's in progress, and where your time is best spent.

Full context

Every request arrives matched to the machine, the account, and the history behind it. No more chasing down which location, which customer, or what happened last time.

Assign and share

Triage, assign, and delegate from one dashboard. See what's open, what's in progress, and who's on it — so nothing stalls and no one steps on each other.

Resolve faster

In most cases you have everything you need to close an issue without a single customer conversation. Act on your priorities — not when the phone rings.

Never lose a customer

When getting help is hard, you lose more than a sale.

Most customers won't complain — they'll just walk away, and take their business with them. And the problem that drove them off stays hidden. You can't fix what you never hear about.

And it compounds.

Every new machine, every new location is one more place a customer can hit a problem you'll never hear about. The bigger you grow, the stronger the headwind.

How much? You'd be surprised.

Cost of losing customers

ZippyAssist attends to unattended – making it easy for customers to reach out for help when they need it, and for operators to support them better than ever before.

ZippyAssist attends to unattended – making it easy for customers to reach out for help when they need it, and for operators to support them better than ever before.

ZippyAssist attends to unattended – making it easy for customers to reach out for help when they need it, and for operators to support them better than ever before.

Watch Our Video

How ZippyAssist works — in less than 3 minutes.

Watch the short walkthrough: what your customer sees when they reach out, what lands on your dashboard, and why most issues get resolved without anyone picking up the phone.

Watch video

Keep the accounts you've won

An account isn't lost overnight. It's lost slowly, quietly.

An account isn't lost overnight. It's lost slowly, quietly.

Accounts are lost through the accumulation of small problems nobody flagged, the complaints that never reached you, the sense that no one's really looking after the account. By the time you receive notice, the damage is months old.

ZippyAssist surfaces trouble while you can still act on it: which locations are generating issues, which relationships need attention, so you can fix problems before they harden into a reason to leave.

ZippyAssist is not only the tool that catches problems, it is proof to your client that you value their business.

"Using ZippyAssist has closed the loop on all communications. We can see everything on the dashboard for each client."

Shane Swanson

Coley Canteen

View case study

Real operators, real ROI

Bank the benefits of real ROI.

Different sizes, different setups, the same result: money that was quietly walking out the door, now back in the business. For many, it goes further — the same visible, accountable support helps them win and keep more accounts.

Real businesses.
Real results.

What's the real return on investment from ZippyAssist? Three businesses shared their numbers with us. The returns they're seeing from ZippyAssist are typical of the conversations we have with our customers every day. From increased productivity, to less machine downtime, to winning new business, and retaining existing accounts – usually, all of these.

Information from interviews with business owners Sep-Oct, 2025.

Small Business

An established full-service vending business with ~60 issues each month. Zippy has reduced the time supporting customers by 10%, while being influential in gaining new accounts in the last 12 months.

400

Equipment Items

Grow

ZippyAssist Plan

8x

Return

$2,715

Saved Each Month

Large Business

A focus towards hot beverage drinks like office coffee. They experience ~200 issues each month, with less down-time due to reduced reporting delays. Zippy has reduced the time supporting customers by 25%, and been influential in securing new accounts in the last 12 months.

800

Equipment Items

Pro

ZippyAssist Plan

19.3x

Return

$9,507

Saved Each Month

Growing Enterprise

A large multi-generation family business offering full-service vending. A huge variety of locations, multiple branches, each with ~180 issues each month. Faster issue reporting has reduced down-time leading to higher revenues. Zippy has reduced the time supporting customers by 50%, while being influential in adding new accounts in the last 12 months.

2,000+

Equipment Items

Enterprise

ZippyAssist Plan

7x

Return

$6,968

Saved Each Month

Real businesses.
Real results.

What's the real return on investment from ZippyAssist? Three businesses shared their numbers with us. The returns they're seeing from ZippyAssist are typical of the conversations we have with our customers every day. From increased productivity, to less machine downtime, to winning new business, and retaining existing accounts – usually, all of these.

Information from interviews with business owners Sep-Oct, 2025.

Large Business

A focus towards hot beverage drinks like office coffee. They experience ~200 issues each month, with less down-time due to reduced reporting delays. Zippy has reduced the time supporting customers by 25%, and been influential in securing new accounts in the last 12 months.

800

Equipment Items

Pro

ZippyAssist Plan

19.3x

Return

$9,507

Saved Each Month

Small Business

An established full-service vending business with ~60 issues each month. Zippy has reduced the time supporting customers by 10%, while being influential in gaining new accounts in the last 12 months.

400

Equipment Items

Grow

ZippyAssist Plan

8x

Return

$2,715

Saved Each Month

Growing Enterprise

A large multi-generation family business offering full-service vending. A huge variety of locations, multiple branches, each with ~180 issues each month. Faster issue reporting has reduced down-time leading to higher revenues. Zippy has reduced the time supporting customers by 50%, while being influential in adding new accounts in the last 12 months.

2,000+

Equipment Items

Enterprise

ZippyAssist Plan

7x

Return

$6,968

Saved Each Month

See our customer stories

What is the cost of losing a customer?

When customers find it hard to get the help they need, they just stop coming back — and the revenue goes quietly with them. Let's look at what that could already be costing you.

Calculate it

Don't just take our word for it

Operators you know, already all in.

From single-route independents to multi-branch operations and national bottlers — this is what running on ZippyAssist feels like.

"We're nearing 500 micro markets at this point, and we have thousands of vending machines across our territory as well. So it is a very large and fast-moving operation, and this allows us to effectively manage refunds and customer issues."

Nick Powless

IT Director, Pepsi MidAmerica

"ZippyAssist has been unbelievable for us. Now we have it, I’d never want to be without it."

Bob Betz

Founder / Owner, One Source Refreshments

“ZippyAssist made sense because we want to get ahead of things before they become a problem. We want to make an unhappy customer happy and it is a good thing to do as a customer-forward-thinking company”

Jon Corto

Co-founder, Buffalo Strive

"It's like having an employee in every location 24/7 — so you don't need to be."

Shane Swanson

VP Operations, Coley Canteen

"Zippy has transformed our business by streamlining and automating processes that were once time consuming and labour intensive. This tool has enabled us to enhance our customer experience significantly."

Hope H.

Director, National Accounts & Customer Experience (CX), Canteen Canada

“We initially rolled it out to 200 locations and it was a really good success. So we just ended up not even waiting and rolling it out to all 500 of our fresh markets. Now, we’re going to be adding it to our vending machines as well going forward.”

Jacob Plassman

Group Operations Manager, Maumee Valley Group

"Zippy just works. It makes us better, and we're all in. I can see every request come in and most issues are fixed the same day."

Abby B.

Operations Manager, Pyramid Food Service

"ZippyAssist is simply one of the best technology investments we've made in the last 20 years."

Matt Bingham

General Manager, Blue Sky Supply

"No matter what time of day, customers feel like someone is already working on their problem."

Austin T.

Office Manager, Trolley House Refreshments

"We're nearing 500 micro markets at this point, and we have thousands of vending machines across our territory as well. So it is a very large and fast-moving operation, and this allows us to effectively manage refunds and customer issues."

Nick Powless

IT Director, Pepsi MidAmerica

"It's like having an employee in every location 24/7 — so you don't need to be."

Shane Swanson

VP Operations, Coley Canteen

"Zippy just works. It makes us better, and we're all in. I can see every request come in and most issues are fixed the same day."

Abby B.

Operations Manager, Pyramid Food Service

"ZippyAssist has been unbelievable for us. Now we have it, I’d never want to be without it."

Bob Betz

Founder / Owner, One Source Refreshments

"Zippy has transformed our business by streamlining and automating processes that were once time consuming and labour intensive. This tool has enabled us to enhance our customer experience significantly."

Hope H.

Director, National Accounts & Customer Experience (CX), Canteen Canada

"ZippyAssist is simply one of the best technology investments we've made in the last 20 years."

Matt Bingham

General Manager, Blue Sky Supply

“ZippyAssist made sense because we want to get ahead of things before they become a problem. We want to make an unhappy customer happy and it is a good thing to do as a customer-forward-thinking company”

Jon Corto

Co-founder, Buffalo Strive

“We initially rolled it out to 200 locations and it was a really good success. So we just ended up not even waiting and rolling it out to all 500 of our fresh markets. Now, we’re going to be adding it to our vending machines as well going forward.”

Jacob Plassman

Group Operations Manager, Maumee Valley Group

"No matter what time of day, customers feel like someone is already working on their problem."

Austin T.

Office Manager, Trolley House Refreshments

"We're nearing 500 micro markets at this point, and we have thousands of vending machines across our territory as well. So it is a very large and fast-moving operation, and this allows us to effectively manage refunds and customer issues."

Nick Powless

IT Director, Pepsi MidAmerica

"Zippy just works. It makes us better, and we're all in. I can see every request come in and most issues are fixed the same day."

Abby B.

Operations Manager, Pyramid Food Service

"Zippy has transformed our business by streamlining and automating processes that were once time consuming and labour intensive. This tool has enabled us to enhance our customer experience significantly."

Hope H.

Director, National Accounts & Customer Experience (CX), Canteen Canada

“ZippyAssist made sense because we want to get ahead of things before they become a problem. We want to make an unhappy customer happy and it is a good thing to do as a customer-forward-thinking company”

Jon Corto

Co-founder, Buffalo Strive

"No matter what time of day, customers feel like someone is already working on their problem."

Austin T.

Office Manager, Trolley House Refreshments

"It's like having an employee in every location 24/7 — so you don't need to be."

Shane Swanson

VP Operations, Coley Canteen

"ZippyAssist has been unbelievable for us. Now we have it, I’d never want to be without it."

Bob Betz

Founder / Owner, One Source Refreshments

"ZippyAssist is simply one of the best technology investments we've made in the last 20 years."

Matt Bingham

General Manager, Blue Sky Supply

“We initially rolled it out to 200 locations and it was a really good success. So we just ended up not even waiting and rolling it out to all 500 of our fresh markets. Now, we’re going to be adding it to our vending machines as well going forward.”

Jacob Plassman

Group Operations Manager, Maumee Valley Group

Easy to start, easy to trust

Be up and running before your coffee's cold.

Getting started with ZippyAssist isn't a project. You're live in minutes, then roll out at your own pace — here's how it works.

Minute one

Get your number

Sign up and you're given your own ZippyAssist number. You're live immediately — no install, no setup project, nothing to schedule. The moment you have your number, your customers have a way to reach you via your very own ZippyAssist.

A couple of clicks

Turn on voice and refunds

Enable voice messages to let Zippy answer calls and pull them into ZippyAssist right away. Enable refunds whenever you're ready. A couple of clicks each, no technical lift.

Pace your roll-out

Cover your machines, route by route

There's no big-bang cutover. Enable your machines at your own pace, on the routes you're already running. Operators cover their whole estate this way — a bit at a time, no downtime, no disruption to the day job.

Try before you commit

Try free for 30 days

Try the whole thing free for 30 days. No long-term commitment, cancel anytime. See what changes when your customers can always reach you — then decide.

Minute one

Get your number

Sign up and you're given your own ZippyAssist number. You're live immediately — no install, no setup project, nothing to schedule. The moment you have your number, your customers have a way to reach you via your very own ZippyAssist.

A couple of clicks

Turn on voice and refunds

Enable voice messages to let Zippy answer calls and pull them into ZippyAssist right away. Enable refunds whenever you're ready. A couple of clicks each, no technical lift.

Pace Your Roll-out

Cover your machines, route by route

There's no big-bang cutover. Enable your machines at your own pace, on the routes you're already running. Operators cover their whole estate this way — a bit at a time, no downtime, no disruption to the day job.

Try before you commit

Try free for 30 days

Try the whole thing free for 30 days. No long-term commitment, cancel anytime. See what changes when your customers can always reach you — then decide.