Everything ZippyAssist does

Everything you need to support unattended — in one place.

Text support, voice, refunds, reporting, and more — everything your customers need to get help, and everything your team needs to act on it, working together in one place.

  • "We're nearing 500 micro markets at this point, and we have thousands of vending machines across our territory as well. So it is a very large and fast-moving operation, and this allows us to effectively manage refunds and customer issues."

    Nick Powless

    IT Director

  • "We're nearing 500 micro markets at this point, and we have thousands of vending machines across our territory as well. So it is a very large and fast-moving operation, and this allows us to effectively manage refunds and customer issues."

    Nick Powless

    IT Director

Win back your time

Requests stop interrupting you — triage, assign, and resolve from one dashboard instead of being pulled into live calls.

See what you're missing

Small problems surface before they become big ones, so nothing quietly costs you money in the background.

Keep your accounts

Spot which locations need attention and fix the relationship before it's ever at risk.

Support Your Customers

The moment something goes wrong at a machine, here's how ZippyAssist helps your customer — fast, simple, and without a phone call.

Text Support

When something goes wrong, your customer gets help with a simple text — no phone call, no 1-800 number, no waiting on hold.

How it works.

Your customer texts the number on the machine, describes the problem, and the request lands on your dashboard — matched to the machine and ready to act on.

ZippyVoice

Some customers would still rather call. ZippyVoice answers every inbound call automatically, day or night, and captures the details that matter.

How it works.

Calls to your ZippyAssist number are answered around the clock, screened for the important information, and turned into a message on your dashboard — so a missed call never means a missed problem.

Photo attach

A picture tells you more than a paragraph. Customers can attach a photo of the problem, so your technicians know what they're walking into before they arrive.

How it works.

The customer snaps a photo with their request, it arrives on your dashboard alongside the machine details, and your tech turns up with the right parts the first time.

Fast refunds

No more checks in the mail. If you approve a refund, customers can get their money in minutes.

How it works.

Online disbursement options – PayPal, Venmo, Zelle, and Interac – take just minutes. Market cards can also be supported (manual). No more need for checks, envelopes, or stamps.

Preauthorization advisories

A payment hold can look like vanished money to a customer — and that turns into a worried call. ZippyAssist heads it off before it reaches you.

How it works.

When a preauthorization hold applies, the customer is shown an advisory explaining what happened — so the confusion is settled without anyone picking up the phone.

Multi-lingual support

Your customers aren't all served best in English. ZippyAssist meets them in the language they're most comfortable with.

How it works.

The customer web app works in English, Spanish, and French, so more of your customers can ask for help clearly and get it.

Text Support

When something goes wrong, your customer gets help with a simple text — no phone call, no 1-800 number, no waiting on hold.

How it works.

Your customer texts the number on the machine, describes the problem, and the request lands on your dashboard — matched to the machine and ready to act on.

Photo attach

A picture tells you more than a paragraph. Customers can attach a photo of the problem, so your technicians know what they're walking into before they arrive.

How it works.

The customer snaps a photo with their request, it arrives on your dashboard alongside the machine details, and your tech turns up with the right parts the first time.

Preauthorization advisories

A payment hold can look like vanished money to a customer — and that turns into a worried call. ZippyAssist heads it off before it reaches you.

How it works.

When a preauthorization hold applies, the customer is shown an advisory explaining what happened — so the confusion is settled without anyone picking up the phone.

ZippyVoice

Some customers would still rather call. ZippyVoice answers every inbound call automatically, day or night, and captures the details that matter.

How it works.

Calls to your ZippyAssist number are answered around the clock, screened for the important information, and turned into a message on your dashboard — so a missed call never means a missed problem.

Fast refunds

No more checks in the mail. If you approve a refund, customers can get their money in minutes.

How it works.

Online disbursement options – PayPal, Venmo, Zelle, and Interac – take just minutes. Market cards can also be supported (manual). No more need for checks, envelopes, or stamps.

Multi-lingual support

Your customers aren't all served best in English. ZippyAssist meets them in the language they're most comfortable with.

How it works.

The customer web app works in English, Spanish, and French, so more of your customers can ask for help clearly and get it.

Support Your Team

Every request, refund, and piece of feedback arrives in one place — with the tools to triage it, act on it, and see what's really going on across your business.

Dashboard

Every request, refund, and piece of feedback lands in one place — matched to the machine, the account, and the history behind it. No more chasing details across calls, texts, and sticky notes.

How it works.

Requests arrive on your dashboard ready to act on. Triage, assign, and delegate to your team, and in most cases you've got everything you need to close the issue without a single conversation.

Account reporting

See which locations are generating the most issues — so you can step in and fix a relationship before it ever turns into a lost account.

How it works.

ZippyAssist tracks activity by account and location, surfacing the sites that need attention. You review it with your team and act while there's still time to act.

Built-in CRM

Every customer who's ever contacted you, on record and easy to find. When someone gets in touch, you already know their history.

How it works.

ZippyAssist keeps the full history of every customer who's reached out, so you can look up who they are and what's happened before, in seconds.

VMS integrations

ZippyAssist fits the workflow you already have. Native integrations mean no double-handling and no rip-and-replace.

How it works.

ZippyAssist syncs equipment data with Cantaloupe Seed, Nayax VendSys, and Gimme, and pushes service requests straight into your VMS — no manual re-keying between systems.

Refund controls

Every refund on record, every step tracked — and duplicate or suspicious claims caught automatically before they cost you.

How it works.

ZippyAssist logs every refund with a full audit trail and flags or blocks duplicate and suspicious claims on its own — so nothing slips through, and you can see exactly what happened.

Operational tools

The controls that keep a busy queue clean — update in bulk, and block or flag the requests you don't want cluttering your day.

How it works.

Use the Bulk Updater to handle many requests at once, and Blocking & Flagging to filter out noise, so your team spends time on what actually matters.

Dashboard

Every request, refund, and piece of feedback lands in one place — matched to the machine, the account, and the history behind it. No more chasing details across calls, texts, and sticky notes.

How it works.

Requests arrive on your dashboard ready to act on. Triage, assign, and delegate to your team, and in most cases you've got everything you need to close the issue without a single conversation.

Built-in CRM

Every customer who's ever contacted you, on record and easy to find. When someone gets in touch, you already know their history.

How it works.

ZippyAssist keeps the full history of every customer who's reached out, so you can look up who they are and what's happened before, in seconds.

Refund controls

Every refund on record, every step tracked — and duplicate or suspicious claims caught automatically before they cost you.

How it works.

ZippyAssist logs every refund with a full audit trail and flags or blocks duplicate and suspicious claims on its own — so nothing slips through, and you can see exactly what happened.

Account reporting

See which locations are generating the most issues — so you can step in and fix a relationship before it ever turns into a lost account.

How it works.

ZippyAssist tracks activity by account and location, surfacing the sites that need attention. You review it with your team and act while there's still time to act.

VMS integrations

ZippyAssist fits the workflow you already have. Native integrations mean no double-handling and no rip-and-replace.

How it works.

ZippyAssist syncs equipment data with Cantaloupe Seed, Nayax VendSys, and Gimme, and pushes service requests straight into your VMS — no manual re-keying between systems.

Operational tools

The controls that keep a busy queue clean — update in bulk, and block or flag the requests you don't want cluttering your day.

How it works.

Use the Bulk Updater to handle many requests at once, and Blocking & Flagging to filter out noise, so your team spends time on what actually matters.

Go deeper on the features that do the heavy lifting

Voice Messages

Not every customer wants to text. ZippyVoice answers your calls around the clock, screens for what matters, and turns every one into a message you can act on.

Learn more

Refunds

Refunds, fully under control: paid out in minutes, every step on record, helping to identify duplicate or suspicious claims.

Learn more

Works with the systems you already run

ZippyAssist works with any setup — import your equipment data and keep it current with built-in tools, whatever system you use. For operators on Cantaloupe Seed, Nayax VendSys, or Gimme, native integration syncs equipment automatically, and VendSys and Gimme also create service requests right inside your VMS.

Built for developers and extensibility

ZippyAssist offers a full API with configurable webhooks, so events like new help, refund, feedback, and voice requests can flow straight into the tools you already use.