Overview

ZippyAssist connects directly to Nayax VendSys, so the two systems share equipment and service data without anyone exporting, re-keying, or keeping a second window open.

Once the connection is live, your VendSys equipment list flows into ZippyAssist and stays current on its own. When a customer reports a problem, ZippyAssist creates the service call in VendSys — populated with the customer and equipment details, ready to assign.

VendSys stays your system of record for equipment and service. ZippyAssist handles the customer side and hands the work across. Nothing about how your team works has to change.

What you get with the VendSys integration

• Equipment imported from VendSys and synced automatically every 12 hours, with manual sync on demand.

• Changes made in VendSys — new equipment, relocations, retirements — flow through without anyone touching ZippyAssist.

• Help requests from customers create service calls inside VendSys, with customer and equipment details already attached.

• Service call priority, assigned technician, and complaint type configured once at setup, then applied to every request.

• A default asset number catches requests where the customer couldn't identify the equipment, so no request is dropped for want of an asset ID.

• Imported equipment is clearly marked in ZippyAssist and stays managed in VendSys — one source of truth, no drift.